Hiring: Customer Onboarding - Non Voice | Ahmedabad | 0-2 Yrs

Role Summary:
We are seeking a diligent and detail-oriented Customer Onboarding Specialist to join our growing team in Ahmedabad. In this non-voice role, you will be instrumental in ensuring a smooth and efficient onboarding process for our new customers, helping them integrate with our renewable energy solutions. This is an excellent opportunity for recent B.Sc graduates looking to start their career in a dynamic and impactful industry.

Key Responsibilities:
- Manage and process customer documentation for new account setups and service activations.
- Verify customer information and ensure accuracy and completeness of data.
- Communicate with customers primarily through email and internal ticketing systems to gather necessary information and provide updates.
- Troubleshoot and resolve basic customer onboarding issues, escalating complex cases to senior team members.
- Maintain accurate customer records in the CRM system.
- Collaborate with internal teams (sales, technical support) to ensure a seamless customer experience.
- Assist in developing and improving onboarding processes and documentation.
- Adhere to company policies and procedures, ensuring compliance with data privacy regulations.