Hiring for Account / Relationship Management - Non Voice at Coimbatore

Role Summary: We are seeking a dedicated and experienced professional for the Account / Relationship Management - Non Voice role. This position is ideal for an individual with 2-4 years of experience and a Master of Arts (M.A.) degree, looking to contribute to a dynamic team in the automotive components sector. You will be responsible for managing client relationships, ensuring customer satisfaction, and facilitating seamless communication between the company and its stakeholders through non-voice channels.

Key Responsibilities:

• Develop and maintain strong, long-lasting client relationships with key stakeholders.
• Act as the primary point of contact for assigned accounts, addressing inquiries and resolving issues efficiently through email, chat, and other non-voice platforms.
• Proactively identify client needs and propose solutions that align with company offerings.
• Collaborate with internal teams (sales, operations, technical support) to ensure timely and satisfactory delivery of services and products.
• Monitor client account health and performance, providing regular reports and insights to management.
• Contribute to process improvements in client management and communication strategies.
• Ensure adherence to company policies and procedures in all client interactions.