Hiring for After Sales Service & Repair - Other (1-2 Yrs) at Coimbatore

We are seeking a diligent and detail-oriented After Sales Service & Repair professional with 1-2 years of experience and a Master of Design (M.Des) degree to join our team in Coimbatore. The role focuses on ensuring seamless post-purchase customer experiences, particularly in managing and resolving issues related to services and repairs. Your M.Des background will be invaluable in understanding user journeys and designing effective service recovery processes.

Key Responsibilities:

Analyze customer feedback and service data to identify recurring issues and areas for improvement in after-sales processes.

Design and implement user-centric solutions for service and repair requests, ensuring a smooth and satisfactory customer experience.

Collaborate with cross-functional teams (e.g., product, operations, customer support) to address and resolve complex repair and service issues.

Develop clear and concise communication materials for customers regarding service procedures, timelines, and outcomes.

Contribute to the continuous improvement of after-sales service workflows and customer support tools.

Manage and track service requests, ensuring timely resolution and adherence to quality standards.