Hiring for Customer Advocacy - Real Estate Team (1-3 Yrs)

We are seeking a motivated and customer-centric individual to join our Real Estate team as a Customer Advocate. This role is crucial in ensuring an exceptional customer experience throughout their property journey with Godrej Properties. The ideal candidate will have a Master of Computer Applications (MCA) degree and 1-3 years of experience in customer-facing roles, preferably within the real estate or related industries.

Key Responsibilities:

Act as the primary point of contact for customers, addressing inquiries, concerns, and feedback with empathy and efficiency.

Develop and maintain strong relationships with customers, fostering loyalty and advocacy.

Educate customers on property details, project timelines, and company policies, ensuring clarity and transparency.

Collaborate with sales, marketing, and project management teams to resolve customer issues and enhance service delivery.

Gather customer feedback and insights to identify areas for improvement in products and services.

Utilize CRM tools and other software to manage customer interactions and track progress.

Assist in organizing customer events and engagement activities.

Contribute to building a positive brand image through excellent customer service.