Hiring for Customer Service (3-4 Yrs) at Mumbai

We are seeking a dedicated and experienced Customer Service professional to join our team in Mumbai. The ideal candidate will have 3-4 years of experience and a Bachelor of Arts (B.A.) degree, with a strong understanding of customer service principles within the logistics or shipping industry. You will be responsible for ensuring exceptional customer experiences and managing client relationships effectively.

Key Responsibilities:
- Serve as the primary point of contact for customer inquiries, concerns, and feedback via phone, email, and in-person.
- Provide timely and accurate information regarding shipping status, documentation, and port operations.
- Resolve customer issues and complaints efficiently and professionally, escalating when necessary.
- Build and maintain strong relationships with clients, understanding their needs and offering tailored solutions.
- Collaborate with internal departments (operations, documentation, sales) to ensure seamless service delivery.
- Process customer requests and update relevant systems with accuracy.
- Contribute to customer service improvement initiatives and provide feedback on service delivery.
- Maintain a comprehensive understanding of DP World's services, policies, and procedures.