Hiring for Dialer Manager (3-5 Yrs) at Mangalore
Infosys LimitedJob Highlights
Required Skills
Job Description
We are seeking an experienced and detail-oriented Dialer Manager with a strong legal background to join our team in Mangalore. The ideal candidate will be responsible for overseeing and optimizing our outbound and inbound calling operations, ensuring compliance with all relevant regulations, and contributing to the overall efficiency of our customer engagement strategies. This role requires a unique blend of operational management skills and a solid understanding of legal frameworks governing telemarketing and data privacy.
Key Responsibilities:
- Develop, implement, and manage dialer strategies to maximize contact rates, productivity, and campaign effectiveness.
- Monitor dialer performance metrics, identify trends, and implement improvements to optimize call flow, agent utilization, and conversion rates.
- Ensure strict adherence to all legal and regulatory requirements, including but not limited to data protection laws (e.g., GDPR, Indian data privacy regulations), telemarketing regulations, and company policies.
- Conduct regular audits of dialer activities to ensure compliance and identify potential risks.
- Train and mentor dialer agents on best practices, compliance procedures, and effective communication techniques.
- Collaborate with IT and operations teams to troubleshoot dialer system issues and implement system upgrades or changes.
- Analyze campaign performance data and provide regular reports and insights to management.
- Stay abreast of changes in relevant legislation and industry best practices, and proactively adjust strategies accordingly.
- Manage agent schedules and performance within the dialer system to ensure optimal staffing levels.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, a nd their businesses, through their digital journey. We do this while also empowering them to harness the power of technology to reimagine, build and run their businesses. Our mission is to help our clients achieve their 'next' by leveraging our domain expertise, industrial strength, and the power of new, digital technologies.
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