Hiring for Email Support (0-1 Yrs) at Kolkata

Role Summary:
We are looking for a dedicated and detail-oriented Email Support Executive with 0-1 years of experience and an M.Sc degree to join our team in Kolkata. In this role, you will be responsible for providing exceptional email support to our students, parents, and educators, ensuring timely and accurate responses to inquiries and resolving issues efficiently. This is an excellent opportunity for recent graduates with a strong academic background to kickstart their career in the dynamic ed-tech industry.

Key Responsibilities:

- Respond to customer inquiries via email in a prompt, professional, and courteous manner.
- Provide accurate information regarding BYJU'S products, services, and policies.
- Troubleshoot and resolve customer issues related to subscriptions, account access, and platform usage.
- Escalate complex issues to the appropriate internal teams for resolution.
- Maintain detailed records of customer interactions and resolutions.
- Collaborate with team members to share best practices and improve support processes.
- Ensure all customer communications adhere to company standards and guidelines.
- Assist with data entry and administrative tasks as needed.