Hiring for Non Tech Support - Voice / Blended (1-2 Yrs) at Indore

We are seeking a highly analytical and customer-centric Non-Technical Support Specialist with 1-2 years of experience and a Doctorate/PhD to join our team in Indore. This role involves providing voice and blended support to our clients, addressing their queries and issues with empathy and efficiency. You will leverage your advanced research and problem-solving skills to understand complex customer needs and provide effective resolutions, contributing to Wipro's commitment to exceptional customer service.

Key Responsibilities:

• Handle inbound and outbound customer calls and other forms of communication (email, chat) for technical and non-technical queries.
• Analyze and diagnose customer issues, demonstrating a strong aptitude for problem-solving, even in complex or novel situations.
• Provide clear, concise, and accurate solutions, leveraging advanced research capabilities to find resolutions for intricate problems.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate unresolved issues to appropriate teams, ensuring a smooth handover and follow-up.
• Maintain a high level of customer satisfaction by providing courteous and professional support.
• Contribute to knowledge base creation and maintenance by identifying trends and recurring issues.