Hiring: Head - Tech Support | Bhubaneshwar | 1-3 Yrs

Role Summary:
We are seeking an enthusiastic and technically proficient Head - Tech Support to join our growing team in Bhubaneshwar. This role is ideal for a recent M.Tech graduate with a passion for problem-solving and a desire to contribute to a fast-paced startup environment. You will be instrumental in ensuring the smooth technical operations of our platform and providing exceptional support to our users and partners.

Key Responsibilities:
- Respond to and resolve technical support tickets from users and restaurant partners via various channels (email, chat, phone).
- Troubleshoot and diagnose software and hardware issues related to Zomato's platform and services.
- Escalate complex technical issues to senior engineers or relevant teams with detailed documentation.
- Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Monitor system performance and identify potential issues before they impact users.
- Provide technical guidance and training to new team members or support staff.
- Collaborate with product and engineering teams to identify recurring issues and suggest improvements.
- Maintain a high level of customer satisfaction through prompt and effective support.