Hiring: Problem Management | Mumbai | 2-4 Yrs

Role Summary:
We are seeking a proactive and analytical Problem Manager with 2-4 years of experience to join our dynamic IT Operations team in Mumbai. The ideal candidate will hold a Bachelor of Science degree and possess a strong understanding of ITIL frameworks. You will be responsible for preventing the recurrence of incidents by identifying root causes of critical incidents and developing long-term solutions.

Key Responsibilities:
- Investigate and diagnose the root cause of recurring or major incidents.
- Develop, document, and implement permanent fixes or workarounds for identified problems.
- Collaborate with incident management, change management, and other IT teams to resolve issues.
- Analyze incident trends to identify potential problems and proactively take preventive actions.
- Maintain and update the problem management database with detailed problem records and resolution steps.
- Ensure adherence to ITIL best practices for problem management.
- Communicate problem status and resolution plans to stakeholders.
- Participate in post-incident reviews to identify lessons learned and improve processes.