Role Summary: We are seeking a dynamic and customer-focused Host/Hostess to be the first point of contact for our esteemed guests at our flagship retail store. You will be responsible for creating a welcoming and positive atmosphere, managing guest flow, and ensuring a memorable brand experience.

Key Responsibilities:

1. Greet and welcome guests warmly upon arrival.
2. Manage the waiting list and seating arrangements efficiently.
3. Answer guest inquiries about the store, products, and services.
4. Maintain a clean and organized reception area.
5. Assist with customer service tasks as needed, such as directing customers to specific departments.
6. Liaise with sales associates and store management to ensure smooth operations.
7. Handle customer feedback and escalate issues to management when necessary.