Immediate Hire: Bell Captain (2-3 Yrs)

We are seeking a diligent and customer-focused Bell Captain with 2-3 years of experience and a Diploma to join our team in Pune. The Bell Captain will be responsible for overseeing guest services, ensuring a smooth and welcoming experience for all visitors and employees, and managing the efficient handling of luggage and guest requests. This role requires excellent organizational skills, a proactive approach, and the ability to lead a small team.

Key Responsibilities:

• Supervise and coordinate the daily activities of the bell staff, ensuring timely and efficient service delivery.
• Assist guests with luggage, check-in/check-out procedures, and provide information about hotel facilities and local attractions.
• Handle guest requests and resolve complaints promptly and courteously.
• Maintain the cleanliness and organization of the lobby, bell desk, and luggage storage areas.
• Train new bell staff on service standards, safety procedures, and company policies.
• Coordinate with other hotel departments (e.g., Front Desk, Housekeeping) to ensure seamless guest experiences.
• Manage the delivery and retrieval of guest messages and packages.
• Ensure adherence to safety regulations and emergency procedures.