Immediate Hire: Customer Onboarding - Voice / Blended (2-4 Yrs)

We are seeking a dedicated Customer Onboarding Specialist to join our dynamic team at BYJU'S. In this role, you will be instrumental in guiding new students and parents through their initial journey with our learning programs, ensuring a smooth and positive experience. You will act as a primary point of contact, addressing queries and facilitating the successful integration of our educational solutions into their learning routines.

Key Responsibilities:

Conduct welcome calls and onboarding sessions for new students and parents, explaining program features and benefits.

Address customer inquiries and resolve issues related to account setup, platform usage, and course access via voice and chat channels.

Guide users through initial product setup and feature orientation to ensure they can effectively utilize our learning platform.

Maintain accurate customer records and update databases with onboarding progress and interactions.

Collaborate with sales and support teams to ensure a seamless customer transition.

Gather customer feedback and report insights to help improve the onboarding process.

Ensure adherence to company policies and procedures during customer interactions.