Immediate Hire: Customer Service Representative (1-3 Yrs)

Role Summary: We are seeking a dedicated and customer-focused Customer Service Representative with a B.Pharma background to join our growing team in Bhubaneshwar. This role is ideal for an individual with 1-3 years of experience looking to leverage their pharmaceutical knowledge in a customer-facing capacity. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive experience with our healthcare services.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and chat regarding pharmaceutical products, services, and general information.

Provide accurate information about medications, dosages, potential side effects, and drug interactions, leveraging your B.Pharma knowledge.

Assist customers with order placement, tracking, and returns, ensuring a seamless transaction process.

Troubleshoot and resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions, transactions, comments, and actions taken.

Collaborate with pharmacists and other healthcare professionals to ensure accurate and timely customer support.

Contribute to team efforts by accomplishing related results as needed and participating in training sessions.