Immediate Hire: Head - Customer Success (1-2 Yrs)
Infosys LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking an enthusiastic and proactive Head - Customer Success to join our dynamic team in Coimbatore. This role is ideal for a recent graduate with a BCA degree and 1-2 years of experience who is passionate about building strong customer relationships and ensuring client satisfaction. You will be instrumental in driving customer adoption, retention, and overall success with our services.
Key Responsibilities:
- Onboard new clients, ensuring a smooth and positive initial experience.
- Develop and maintain strong relationships with key customer stakeholders.
- Understand customer needs and proactively identify opportunities to enhance their experience with our services.
- Monitor customer health and proactively address any potential issues or churn risks.
- Provide guidance and support to customers on product/service usage.
- Gather customer feedback and translate it into actionable insights for product and service improvement.
- Collaborate with internal teams (sales, support, product) to ensure seamless customer experience.
- Track and report on key customer success metrics.
About Infosys Limited
Infosys is a global leader in next-generation digital services and consulting, committed to helping clients in their digital transformation journey. Headquartered in Bengaluru, India, Infosys enables enterprises, intermediaries, and technology providers to be agile, creative and continuously transform their businesses to succeed in a changing marketplace. Infosys has a rich history of innovation and has consistently been at the forefront of technological advancements, serving clients across various industries worldwide.
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