Immediate Hire: IT Operations Management (3-5 Yrs)

We are seeking a dynamic and experienced IT Operations Management professional to join our team in Thiruvananthapuram. The ideal candidate will be responsible for overseeing and optimizing the company's IT infrastructure and operations to ensure seamless service delivery and support business objectives. This role requires a strong understanding of ITIL frameworks, system administration, network management, and a proactive approach to problem-solving.

Key Responsibilities:

• Manage and maintain the company's IT infrastructure, including servers, networks, and end-user devices.
• Oversee the implementation, configuration, and support of IT systems and applications.
• Develop and implement IT policies, procedures, and best practices for IT operations.
• Monitor system performance, identify potential issues, and implement proactive solutions.
• Manage IT support tickets and ensure timely resolution of issues.
• Collaborate with cross-functional teams to support business initiatives and projects.
• Ensure compliance with security policies and data protection regulations.
• Manage vendor relationships for IT hardware and software.
• Plan and execute IT infrastructure upgrades and maintenance.