Immediate Hire: Operations Manager - Upstream (1-3 Yrs)

Role Summary: We are seeking a proactive and detail-oriented Operations Manager - Upstream to join our dynamic team in Thane. This role is crucial for ensuring the smooth and efficient execution of our upstream operational processes, directly contributing to the quality and delivery of our educational content and services. The ideal candidate will have a strong understanding of operational workflows, a knack for problem-solving, and a passion for the education technology sector. This position is perfect for an individual with 1-3 years of experience and an M.Des degree looking to make a significant impact.

Key Responsibilities:

Oversee and manage day-to-day upstream operational activities, including content development pipeline, curriculum design implementation, and quality assurance processes.

Develop and implement operational strategies to improve efficiency, reduce costs, and enhance the quality of educational products.

Collaborate with product development, curriculum, and technology teams to ensure seamless integration of new features and content.

Monitor key performance indicators (KPIs) and generate regular reports on operational performance, identifying areas for improvement.

Manage vendor relationships and ensure timely delivery of resources and services required for upstream operations.

Implement best practices in operational management and continuous improvement.

Support the onboarding and training of new team members within the operations department.