Immediate Hire: Problem Management (0-1 Yrs)

Role Summary:
We are seeking a motivated and analytical individual to join our team as a Problem Management Analyst. This entry-level role is ideal for a recent M.Tech graduate passionate about identifying, analyzing, and resolving complex issues within our beauty and personal care operations. You will play a crucial part in ensuring the smooth functioning of our systems and processes, contributing to a positive customer experience.

Key Responsibilities:
- Assist in the identification and logging of recurring incidents and potential problems.
- Participate in the investigation of root causes for identified problems under the guidance of senior team members.
- Support the development and implementation of workarounds and permanent fixes for resolved problems.
- Document problem records, including symptoms, impact, and resolution steps.
- Collaborate with various technical and business teams to gather information and facilitate problem resolution.
- Monitor the effectiveness of implemented solutions and track problem closure.
- Contribute to the continuous improvement of problem management processes and tools.
- Learn and apply ITIL frameworks and best practices in problem management.