Immediate Hire: Service Manager (1-3 Yrs)

We are seeking a motivated and detail-oriented Service Manager to join our dynamic team at Innobuzz Knowledge Services. The ideal candidate will be responsible for ensuring the smooth delivery of content development projects, managing client relationships, and overseeing the operational efficiency of our service delivery team. This role requires a proactive approach to problem-solving and a strong understanding of project lifecycles.

Key Responsibilities:

Manage and oversee the end-to-end delivery of content development projects, ensuring they are completed on time, within scope, and to client satisfaction.

Act as a primary point of contact for clients, addressing their queries, concerns, and feedback promptly and professionally.

Coordinate with internal teams (content creators, editors, designers) to ensure seamless project execution.

Develop and implement service improvement strategies to enhance client experience and operational efficiency.

Monitor project progress, identify potential risks, and implement mitigation plans.

Prepare and present project status reports to management and clients.

Ensure adherence to quality standards and company policies throughout the project lifecycle.