We are seeking an experienced and dynamic Team Manager to lead a team within our Business Process Management (BPM) operations in Ludhiana. The ideal candidate will have a proven track record in team leadership, operational efficiency, and client satisfaction, with a postgraduate degree and 3-5 years of relevant experience. You will be responsible for guiding your team to achieve performance targets, fostering a positive work environment, and ensuring the delivery of high-quality services.

Key Responsibilities:

Lead, mentor, and manage a team of customer service representatives or process associates to achieve individual and team performance goals.

Monitor team performance metrics, identify areas for improvement, and implement corrective actions.

Ensure adherence to company policies, procedures, and quality standards.

Conduct regular performance reviews, provide constructive feedback, and facilitate professional development for team members.

Manage day-to-day operations, including scheduling, workload distribution, and issue resolution.

Communicate effectively with stakeholders, including senior management and clients, on team performance and operational updates.

Foster a collaborative and high-performance team culture.