Incident Management (B.Sc Required) - Nagpur (1-3 Yrs)

We are seeking a proactive and detail-oriented Incident Management professional to join our dynamic IT Operations team in Nagpur. This role is crucial for ensuring the stability, availability, and performance of our critical systems and services. You will be responsible for the entire lifecycle of an incident, from detection and logging to resolution and post-incident review. This is an excellent opportunity for a recent B.Sc graduate with 1-3 years of experience to grow their career in a fast-paced internet industry environment.

Key Responsibilities:

• Monitor IT systems and applications for potential incidents and performance issues.
• Respond to and diagnose incidents, gathering all necessary information for effective troubleshooting.
• Prioritize incidents based on their impact and urgency, following established procedures.
• Escalate incidents to appropriate support teams when necessary and track their progress.
• Document all incident details, actions taken, and resolutions in the incident management system.
• Participate in post-incident reviews to identify root causes and implement preventative measures.
• Contribute to the development and improvement of incident management processes and documentation.
• Collaborate with cross-functional teams to ensure timely resolution of incidents.