Incident Management (B.Sc Required) - Vishakhapatnam

Role Summary:
We are seeking a motivated and detail-oriented individual with a B.Sc. degree to join our team as an Incident Management Associate. This entry-level position offers an excellent opportunity to gain hands-on experience in managing and resolving critical incidents within our electrical equipment operations. You will play a vital role in ensuring the smooth functioning of our systems and minimizing downtime.

Key Responsibilities:
- Monitor system performance and identify potential incidents.
- Log, categorize, and prioritize incoming incidents accurately.
- Perform initial troubleshooting and diagnosis of incidents.
- Escalate unresolved incidents to senior team members or relevant departments.
- Document incident details, resolution steps, and outcomes meticulously.
- Assist in the creation and maintenance of incident management documentation and knowledge base articles.
- Communicate incident status updates to stakeholders as required.
- Participate in post-incident reviews to identify root causes and recommend preventative measures.
- Adhere to established incident management processes and procedures.
- Collaborate effectively with cross-functional teams to resolve issues promptly.