Incident Management Job Opportunity - Power (1-3 Yrs)

We are seeking a dedicated and proactive Incident Management professional to join our team in Surat. This role is crucial for ensuring the smooth and efficient operation of our power generation infrastructure by minimizing the impact of IT and operational incidents. You will be responsible for the entire lifecycle of incident management, from detection and logging to resolution and closure. This is an excellent opportunity for a B.Sc graduate with 1-3 years of experience to grow their career in a dynamic power industry environment.

Key Responsibilities:

Monitor and analyze system alerts and logs to identify potential incidents.

Log, categorize, and prioritize incidents accurately.

Facilitate incident resolution by coordinating with relevant technical teams.

Communicate incident status updates to stakeholders effectively.

Escalate critical incidents as per defined procedures.

Contribute to the development and improvement of incident management processes.

Maintain incident records and documentation.