Role Summary: We are seeking an experienced Incident Management Specialist to join our dynamic team in Guwahati. The ideal candidate will have a B.Tech/B.E. degree and 4-6 years of experience in managing and resolving critical incidents within the Oil & Gas sector. You will be responsible for ensuring minimal disruption to operations and maintaining the integrity of our systems and processes.

Key Responsibilities:

• Lead the incident management process, from identification and logging to resolution and closure.
• Prioritize and categorize incidents based on their impact and urgency, ensuring timely escalation.
• Coordinate with various technical teams and stakeholders to facilitate swift incident resolution.
• Develop and maintain incident management procedures, playbooks, and documentation.
• Conduct root cause analysis (RCA) for major incidents and implement preventative measures.
• Monitor system performance and proactively identify potential incidents.
• Prepare and present incident reports to management, highlighting trends and areas for improvement.
• Ensure compliance with industry best practices and regulatory requirements.