Instructional Designer

Role Summary:
We are seeking a creative and experienced Instructional Designer to join our Learning and Development team. The Instructional Designer will be responsible for developing engaging and effective training materials for our employees in the BPO/Call Centre environment. This role requires a deep understanding of adult learning principles, instructional design methodologies, and the ability to translate complex information into clear, concise, and impactful learning experiences.

Key Responsibilities:
- Design and develop e-learning modules, facilitator guides, participant workbooks, job aids, and other training materials using various authoring tools.
- Analyze training needs and collaborate with subject matter experts (SMEs) to gather content and ensure accuracy.
- Apply adult learning principles and instructional design models (e.g., ADDIE, SAM) to create effective learning solutions.
- Develop assessments and evaluations to measure learning effectiveness and identify areas for improvement.
- Manage multiple projects simultaneously, ensuring timely delivery of high-quality training materials.
- Stay current with industry trends and best practices in instructional design and learning technologies.
- Facilitate train-the-trainer sessions and provide support to facilitators.
- Ensure all training materials align with company policies, procedures, and brand guidelines.