Insurance Operations Manager

Role Summary:
We are seeking an experienced Insurance Operations Manager to oversee and optimize the day-to-day operations of our insurance-related services within the printing and publishing industry. This role will be crucial in ensuring efficient processing, excellent customer service, and compliance with regulatory standards. The ideal candidate will have a strong understanding of insurance processes and a proven track record in managing operational teams.

Key Responsibilities:

• Manage and supervise all insurance operations, including policy issuance, claims processing, and customer service.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Ensure compliance with all relevant insurance regulations and company policies.
• Monitor operational performance metrics and identify areas for improvement.
• Train, mentor, and manage the operations team, fostering a collaborative and high-performance environment.
• Liaise with other departments, including sales, underwriting, and IT, to ensure seamless operations.
• Manage vendor relationships and service level agreements.
• Handle escalated customer issues and ensure timely resolution.