Join our team as Account / Relationship Management - Voice / Blended (2-4 Yrs)

We are seeking an enthusiastic and driven Account / Relationship Manager to join our growing team in Mangalore. This role is perfect for individuals with a BCA degree and 2-4 years of experience in customer-facing roles, particularly within the insurance sector. You will be responsible for managing client relationships, ensuring customer satisfaction, and contributing to the overall growth of our business through both voice and blended communication channels.

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with a portfolio of corporate clients.

• Act as the primary point of contact for clients, addressing their queries and concerns promptly and effectively via phone, email, and in-person interactions.

• Understand client needs and recommend suitable insurance products and solutions.

• Collaborate with internal teams (sales, underwriting, claims) to ensure seamless service delivery.

• Proactively identify opportunities for upselling and cross-selling within existing accounts.

• Track client interactions and manage account progress using CRM tools.

• Achieve and exceed client retention and satisfaction targets.

• Stay updated on product knowledge and industry trends.