Join our team as Incident Management (0-1 Yrs)

We are seeking a motivated and organized individual to join our team as an Incident Management Trainee. This entry-level position is ideal for recent BBA/BBM graduates looking to kickstart their career in a dynamic corporate environment within the pulp and paper sector. You will be instrumental in ensuring the smooth operation of our IT systems and business processes by effectively managing and resolving incidents.

Key Responsibilities:

Assist in the identification, logging, and categorization of IT incidents.

Support the incident resolution process by gathering information and communicating with affected users and technical teams.

Help in the initial assessment and prioritization of incoming incidents.

Maintain accurate and detailed records of all incident-related activities in the incident management system.

Participate in post-incident reviews to identify root causes and preventive measures.

Learn and adhere to established incident management policies and procedures.

Collaborate with cross-functional teams to ensure timely resolution of business-impacting incidents.