Join our team as Technical Support - Voice / Blended (1-2 Yrs)
Affle (India) LimitedJob Highlights
Required Skills
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Technical Support - Voice / Blended. This role is ideal for a recent BBA/BBM graduate with 1-2 years of experience looking to contribute to a dynamic advertising and marketing technology company. You will be responsible for providing excellent technical assistance and ensuring a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone and email, providing timely and accurate technical support for our advertising and marketing platforms.
- Troubleshoot and resolve technical issues, escalating complex problems to senior support staff when necessary.
- Guide users through product features and functionalities, ensuring they can effectively utilize our services.
- Document all customer interactions, issues, and resolutions in our CRM system.
- Collaborate with internal teams (e.g., product, sales) to identify and address recurring customer issues.
- Contribute to the development of support documentation and knowledge base articles.
About Affle (India) Limited
Affle (India) Limited is a leading global technology company. It operates in the advertising and marketing technology space, enabling businesses to acquire, engage, and retain customers through its unique consumer intelligence platform. Founded in 2005, Affle has established a strong presence across emerging markets, including India, Southeast Asia, and the Middle East, empowering over 2500 brands worldwide.
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