Junior Dialer Manager (Mumbai)

Role Summary:
We are seeking a motivated and detail-oriented Junior Dialer Manager with a B.Pharma background to join our team in Mumbai. This role is ideal for early-career professionals looking to apply their pharmaceutical knowledge within a technology-driven environment. The Junior Dialer Manager will be responsible for supporting the efficient operation of our outbound calling campaigns, ensuring compliance, and contributing to data integrity. This is a fantastic opportunity to grow your career in the software product industry with a leading global organization.

Key Responsibilities:
- Assist in the setup and management of outbound dialer campaigns, ensuring optimal performance and adherence to schedules.
- Monitor dialer activities and agent performance, identifying trends and areas for improvement.
- Collaborate with team leads and supervisors to resolve operational issues and implement solutions.
- Ensure compliance with all relevant regulations and company policies, particularly those related to data privacy and pharmaceutical interactions.
- Analyze campaign data to generate reports on key metrics such as connect rates, conversion rates, and call duration.
- Maintain accurate records and databases, ensuring data integrity for reporting and analysis.
- Support training initiatives for dialer agents, providing guidance on best practices and campaign specific requirements.
- Contribute to the continuous improvement of dialer processes and strategies.