Junior Network (Support) Engineer role in Retail (0-1 Yrs)

We are seeking a motivated and detail-oriented Junior Network (Support) Engineer to join our dynamic IT team in Thiruvananthapuram. This entry-level position is ideal for a recent graduate with a BBA/BBM degree looking to gain hands-on experience in network infrastructure support within the fast-paced retail sector. You will play a crucial role in maintaining the stability and performance of our network systems, ensuring seamless operations across our retail outlets.

Key Responsibilities:

• Provide first-level technical support for network-related issues, including connectivity problems, hardware malfunctions, and software glitches.
• Assist in the installation, configuration, and maintenance of network devices such as routers, switches, and firewalls.
• Monitor network performance and security, identifying and reporting any anomalies or potential threats.
• Respond to user support requests via ticketing system and provide timely resolution.
• Document network configurations, procedures, and troubleshooting steps.
• Collaborate with senior network engineers on network upgrades and projects.
• Assist in managing network hardware and software inventory.