Junior Non Tech Support - Voice / Blended role in FMCG

Role Summary:
We are seeking a motivated and detail-oriented Junior Non Tech Support - Voice / Blended professional with an M.Des degree to join our dynamic team. This role is ideal for individuals with 0-1 years of experience looking to kickstart their career in a customer-facing support function within the FMCG industry. You will be responsible for providing excellent support to our internal and external stakeholders through voice and blended communication channels, contributing to the smooth operation of our customer service processes.

Key Responsibilities:

Handle inbound and outbound customer inquiries via phone and other communication channels (email, chat) in a professional and courteous manner.

Troubleshoot and resolve customer issues related to products, services, or account information, escalating complex problems to the appropriate teams.

Document all customer interactions and resolutions accurately in the CRM system.

Proactively identify opportunities to improve customer experience and provide feedback to management.

Assist with data entry, reporting, and administrative tasks as required.

Collaborate with cross-functional teams to ensure customer satisfaction and efficient problem resolution.

Utilize strong analytical and problem-solving skills to understand user needs and provide effective solutions, leveraging your M.Des background in user-centric thinking.