Key Account Manager

Role Summary: The Key Account Manager will be responsible for managing and growing relationships with our most important clients within the Indian Ports & Shipping sector. This role requires a strategic approach to understanding client needs, identifying opportunities for service enhancement, and ensuring client satisfaction and retention.

Key Responsibilities:

Develop and execute strategic account plans to achieve sales targets and expand business within key accounts.

Serve as the primary point of contact for assigned key accounts, building strong, long-term relationships.

Understand client business objectives, challenges, and operational needs to propose tailored DP World solutions.

Collaborate with internal teams (operations, commercial, customer service) to ensure seamless service delivery and client satisfaction.

Monitor account performance, identify potential risks, and implement proactive solutions.

Conduct regular business reviews with clients to assess performance, gather feedback, and identify new opportunities.

Negotiate contracts and service level agreements (SLAs) to ensure mutual benefit.

Stay abreast of industry trends, market dynamics, and competitor activities in the Indian Ports & Shipping sector.