Lead Head - Quality - Government / Public Administration Sector

Role Summary:
We are seeking a motivated and detail-oriented Head - Quality with 1-3 years of experience to join our team. The ideal candidate will be responsible for overseeing and implementing quality assurance processes within our organization, ensuring adherence to standards and driving continuous improvement in our public administration services. This role is crucial in maintaining the integrity and efficiency of our payment and settlement systems.

Key Responsibilities:
* Develop and implement quality assurance policies and procedures for various projects and operations.
* Conduct regular audits and assessments to ensure compliance with internal and external quality standards.
* Identify areas for improvement and recommend corrective actions to enhance service quality and operational efficiency.
* Collaborate with different departments to ensure quality is integrated into all stages of project lifecycle.
* Monitor key performance indicators (KPIs) related to quality and prepare reports for management.
* Train and mentor junior quality assurance staff.
* Stay updated with the latest trends and best practices in quality management and public administration.