Manager - R & D - BPO / Call Centre (Guwahati)

Role Summary: We are seeking a dynamic and innovative Manager - R & D with 3-4 years of experience to join our team in Guwahati. The ideal candidate will be responsible for driving research and development initiatives to enhance our BPO and Call Centre operations, focusing on process improvement, technology integration, and new service offerings. This role requires a strong analytical mindset and a B.Tech/B.E. background.

Key Responsibilities:
- Lead and manage R&D projects focused on improving efficiency and effectiveness in BPO/Call Centre processes.
- Analyze current operational workflows and identify areas for innovation and optimization.
- Research and evaluate new technologies, tools, and methodologies relevant to the BPM industry.
- Develop and implement pilot programs for new solutions and services.
- Collaborate with cross-functional teams (Operations, IT, Quality) to ensure successful integration of R&D outcomes.
- Prepare detailed reports and presentations on R&D findings and recommendations.
- Stay abreast of industry trends, competitor activities, and regulatory changes.
- Mentor junior team members and foster a culture of innovation.