Non Tech Support - Non Voice (0-2 Yrs Experience)

Role Summary: We are seeking a motivated and detail-oriented Non Tech Support - Non Voice professional to join our team in Kochi. This entry-level role is ideal for recent MBA/PGDM graduates looking to gain experience in the luxury hospitality sector. You will be responsible for providing essential administrative and operational support, ensuring seamless guest experiences through effective communication and problem-solving, without direct voice interaction.

Key Responsibilities:

Assist in managing guest requests and inquiries received through email, messaging platforms, or internal ticketing systems.

Process guest feedback and escalate issues to relevant departments for resolution.

Maintain accurate records of guest interactions, service requests, and operational data.

Support the Front Office and other departments with administrative tasks, such as report generation and document management.

Coordinate with internal teams to ensure timely follow-up on guest requests and to resolve service gaps.

Contribute to improving operational efficiency by identifying recurring issues and suggesting process enhancements.

Ensure adherence to company policies and service standards in all non-voice interactions.