Non Tech Support - Non Voice

Role Summary:
We are seeking a dedicated and detail-oriented Non-Tech Support professional to join our team. This role will focus on providing essential administrative and operational support within our Petrochemical division, primarily through non-voice channels such as email, ticketing systems, and internal documentation. The ideal candidate will ensure smooth day-to-day operations by managing inquiries, processing requests, and maintaining accurate records.

Key Responsibilities:
- Respond to internal and external customer inquiries via email and internal ticketing systems in a timely and professional manner.
- Process and manage requests related to product information, order status, and general support.
- Maintain and update databases and records with accuracy and attention to detail.
- Generate reports on support activities and customer feedback.
- Collaborate with various departments to resolve issues and ensure customer satisfaction.
- Assist in the preparation of documentation and training materials.
- Adhere to company policies and procedures for data handling and communication.
- Identify opportunities for process improvement in non-voice support operations.