Non Tech Support - Non Voice (Full-Time) | Indore

We are seeking a motivated and detail-oriented Non Tech Support - Non Voice professional with 1-3 years of experience and a Master of Arts (M.A.) degree to join our team in Indore. As a key member of our customer support division, you will be responsible for handling customer inquiries and resolving issues through written communication channels, ensuring a high level of customer satisfaction.

Key Responsibilities:

Respond to customer queries and concerns via email, chat, and other non-voice channels in a timely and professional manner.

Troubleshoot and resolve customer issues by gathering relevant information and applying appropriate solutions.

Maintain accurate records of customer interactions, transactions, comments, and actions.

Escalate complex issues to the relevant departments or supervisors when necessary.

Provide feedback to management on customer trends, issues, and suggestions for service improvement.

Ensure adherence to company policies and procedures while delivering exceptional customer service.