Non Tech Support - Voice / Blended (0-1 Yrs) | Nagpur

Role Summary: We are seeking a motivated Non-Tech Support professional with a voice/blended process background to join our team in Nagpur. This role is ideal for recent postgraduate candidates with 0-1 years of experience, looking to build a career in the financial services sector. You will be responsible for providing excellent customer support and resolving client queries.

Key Responsibilities:

Handle inbound and outbound customer calls and provide support for banking and financial products.

Address customer inquiries, complaints, and concerns in a professional and timely manner.

Escalate complex issues to the appropriate internal teams for resolution.

Maintain accurate records of customer interactions and transactions.

Adhere to company policies, procedures, and service quality standards.

Collaborate with team members to achieve departmental goals and objectives.