Non Tech Support - Voice / Blended
Wipro LimitedJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a dedicated and customer-focused Non-Technical Support agent to join our dynamic team. This role involves providing voice and blended support to our clients, addressing their queries, and resolving issues efficiently. You will be the first point of contact for customers, ensuring a positive and satisfactory experience.
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat inquiries.
- Troubleshoot and resolve non-technical customer issues related to hardware and networking services.
- Provide accurate information about products, services, and policies.
- Escalate complex issues to the appropriate internal teams when necessary.
- Maintain detailed records of customer interactions and resolutions.
- Adhere to service level agreements (SLAs) and quality standards.
- Contribute to team goals and continuous improvement initiatives.
About Wipro Limited
Wipro Limited is a leading global information technology, consulting, and business process services company headquartered in Bengaluru, India. Founded in 1945, Wipro has grown from a vegetable oil manufacturer to a diversified technology powerhouse. The company operates in over 60 countries and serves clients across various industries, including telecommunications, banking, financial services, retail, and healthcare. Wipro is committed to building a sustainable business and empowering its employees and communities.
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