Non Tech Support - Voice / Blended
National Payments Corporation of IndiaJob Highlights
Required Skills
Job Description
Role Summary:
We are seeking a dedicated and customer-focused Non-Technical Support Executive to join our team. This role involves providing voice and blended support to our stakeholders, addressing queries, and resolving issues related to our payment systems and services. The ideal candidate will possess excellent communication skills and a commitment to delivering high-quality customer service.
Key Responsibilities:
- Handle inbound and outbound calls from customers and partners, providing information and support.
- Address customer inquiries regarding NPCI products and services, such as UPI, RuPay, Aadhaar Enabled Payment System (AePS), etc.
- Troubleshoot and resolve non-technical issues related to account access, transaction queries, and service disruptions.
- Escalate complex technical issues to the appropriate internal teams while maintaining ownership of the customer interaction.
- Document all customer interactions, queries, and resolutions accurately in the CRM system.
- Provide support through multiple channels, including voice calls, email, and chat (blended support).
- Ensure adherence to service level agreements (SLAs) and quality standards.
- Stay updated on NPCI products, services, and policies to provide accurate information.
- Proactively identify opportunities to improve customer experience and operational efficiency.
About National Payments Corporation of India
The National Payments Corporation of India (NPCI) was incorporated in 2008 as an umbrella organization for operating retail payment and settlement systems in India. It is promoted by the Reserve Bank of India and Indian Banks' Association (IBA). NPCI has been incorporated as a Section 8 company under the Companies Act, 2013 (previously Section 25 of the Companies Act, 1956). It is owned by a consortium of major Indian banks and financial institutions. NPCI aims to create a robust, scalable, and interoperable payment ecosystem for India, driving financial inclusion and digital transformation.
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