Non Tech Support - Voice / Blended

Role Summary: The Non-Tech Support - Voice / Blended role at AU Small Finance Bank involves providing exceptional customer service and support through voice and blended channels. You will be the first point of contact for customers, addressing their queries, resolving issues, and guiding them through banking processes and services.

Key Responsibilities:

Handle inbound and outbound customer calls efficiently and professionally.

Address customer inquiries regarding account information, transactions, loan products, and other banking services.

Troubleshoot and resolve customer complaints and issues in a timely and satisfactory manner.

Educate customers on banking products, services, and digital platforms.

Maintain accurate customer records and document all interactions.

Adhere to company policies, procedures, and regulatory guidelines.

Collaborate with internal teams to escalate and resolve complex customer issues.

Achieve and exceed performance targets related to customer satisfaction, resolution rates, and service quality.