Non Tech Support - Voice / Blended (Full-Time) | Pune

Role Summary:
We are seeking a motivated and articulate Non-Technical Support Specialist with 2-3 years of experience and a Master of Laws (LLM) degree to join our dynamic team in Pune. In this role, you will provide voice and blended support to our clients, resolving inquiries and issues related to non-technical aspects of our services. Your legal background will be an asset in understanding complex policies and providing informed solutions.

Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chat interactions to address non-technical queries and issues.
- Provide accurate and efficient resolution of customer concerns, ensuring customer satisfaction.
- Interpret and explain company policies, terms of service, and product information to customers, leveraging your LLM knowledge for clarity.
- Escalate complex issues to appropriate departments while maintaining ownership until resolution.
- Document all customer interactions and resolutions accurately in the CRM system.
- Participate in training sessions to stay updated on product knowledge, service changes, and support procedures.
- Collaborate with team members and supervisors to improve support processes and customer experience.
- Adhere to quality assurance standards and performance metrics.