Non-Voice Technical Support Specialist

Role Summary: We are seeking a diligent and detail-oriented Non-Voice Technical Support Specialist to join our dynamic team. In this role, you will be responsible for providing essential support to our clients and internal teams through written communication channels, ensuring timely and accurate resolution of queries related to our industrial automation products and services. This is an excellent opportunity to contribute to a growing startup in the heart of India's industrial sector.

Key Responsibilities:

• Respond to customer and internal inquiries via email, chat, and ticketing systems.
• Troubleshoot and resolve basic technical issues related to industrial automation hardware and software.
• Document customer interactions, issues, and resolutions accurately in the CRM/ticketing system.
• Escalate complex technical issues to senior support engineers or relevant departments.
• Maintain a high level of customer satisfaction through prompt and effective communication.
• Assist in creating and updating knowledge base articles and FAQs.
• Collaborate with cross-functional teams to ensure seamless service delivery.