Opening for Account / Relationship Management - Non Voice | MNC

Role Summary:
We are seeking a motivated individual with 2-4 years of experience and a B.Com degree to join our team as an Account / Relationship Manager in our Non-Voice BPO operations. You will be responsible for managing client accounts, ensuring client satisfaction, and acting as a primary point of contact for all non-voice communication. This role requires excellent communication, analytical, and problem-solving skills to foster strong, long-term client relationships.

Key Responsibilities:

Manage a portfolio of client accounts, serving as the main point of contact for non-voice queries and issues.

Develop and maintain strong, long-lasting client relationships through proactive engagement and exceptional service.

Understand client needs and requirements, and effectively communicate them internally to ensure timely resolution.

Monitor client account health and proactively identify opportunities for upselling or cross-selling services.

Handle client escalations and complaints, working towards satisfactory resolutions.

Prepare and present regular reports on account status, performance, and client feedback.

Collaborate with internal teams (operations, technical support, etc.) to ensure seamless service delivery.

Stay updated on industry trends and best practices in account management and BPO services.