Opening for Call Quality Analyst | Corporate
Maruti Suzuki India LimitedJob Highlights
Required Skills
Job Description
We are seeking a dedicated and detail-oriented Call Quality Analyst with 2-4 years of experience to join our esteemed corporate team in Jaipur. The ideal candidate will possess a BBA/BBM degree and a strong understanding of customer service metrics and quality assurance processes within the automotive sector. This role is crucial in ensuring exceptional customer experience through effective monitoring and analysis of customer interactions.
Key Responsibilities:
Monitor and evaluate inbound and outbound customer calls to assess quality, adherence to company policies, and customer service standards.
Provide constructive feedback and coaching to call center agents to improve performance and customer satisfaction.
Analyze call data and trends to identify areas for improvement in processes, training, and agent performance.
Develop and maintain quality assurance scorecards and reports.
Collaborate with training and operations teams to implement quality improvement initiatives.
Ensure compliance with regulatory requirements and internal quality standards.
Participate in calibration sessions to ensure consistent evaluation standards.
About Maruti Suzuki India Limited
Maruti Suzuki India Limited, a subsidiary of Suzuki Motor Corporation of Japan, is India's largest passenger car company and the market leader in the passenger vehicle segment. Established in 1981, the company has played a pivotal role in transforming the Indian automotive landscape by making cars accessible to the common man. With its state-of-the-art manufacturing facilities and a vast network of sales and service outlets across the country, Maruti Suzuki has consistently delivered quality, reliability, and affordability to millions of Indian customers. The company is committed to innovation, customer satisfaction, and sustainable growth, driving the future of mobility in India.
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