Opening for Center Head | Wipro BPO

Role Summary:
We are looking for an energetic and motivated individual to join our team as a Center Head in Vijayawada. This role is ideal for someone with 1-3 years of experience in operations or team leadership, and who possesses strong organizational and people management skills. You will be responsible for overseeing the day-to-day operations of the center, ensuring efficiency, productivity, and a positive work environment.

Key Responsibilities:
- Manage and supervise daily operations of the BPO center, ensuring all targets and KPIs are met.
- Lead, train, and motivate a team of customer service representatives and support staff.
- Implement and enforce company policies and procedures.
- Monitor employee performance and provide regular feedback and coaching.
- Handle escalated customer issues and ensure timely resolution.
- Maintain a safe and productive work environment for all employees.
- Collaborate with HR and other departments to ensure smooth functioning of the center.
- Identify areas for process improvement and implement solutions to enhance efficiency.