Opening for Chat Support | 0-2 Yrs
Patanjali Foods LimitedJob Highlights
Required Skills
Job Description
We are seeking a motivated and detail-oriented Chat Support Executive to join our growing team. In this role, you will be the primary point of contact for our customers, addressing their queries and concerns via live chat. This is an excellent opportunity for individuals with a B.Com background and 0-2 years of experience to build a career in customer service within the dynamic food processing industry.
Key Responsibilities:
- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information about our products, services, and policies.
- Troubleshoot and resolve customer issues efficiently, escalating complex problems as needed.
- Maintain a high level of customer satisfaction through empathetic and effective communication.
- Document customer interactions and feedback accurately.
- Collaborate with internal teams to ensure a seamless customer experience.
- Adhere to company guidelines and service level agreements.
About Patanjali Foods Limited
Patanjali Foods Limited, formerly known as Ruchi Soya Industries Limited, is a prominent Indian company deeply rooted in the fast-moving consumer goods (FMCG) and edible oil sector. Established in 1986, the company has grown to become one of the largest edible oil producers in India, offering a wide range of products including soyabean oil, palm oil, and other food items. With a strong focus on quality and consumer satisfaction, Patanjali Foods is committed to providing healthy and affordable products to millions of Indian households. The company's strategic acquisitions and robust distribution network have further solidified its position in the competitive Indian food processing market.
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