Opening for Engineering Support Manager | 2-4 Yrs

We are seeking a dedicated and analytical Engineering Support Manager with 2-4 years of experience and an M.Pharma degree to join our growing team in Bhubaneshwar. The ideal candidate will play a crucial role in ensuring the smooth operation and technical support for our engineering and client-facing platforms, with a specific focus on pharmaceutical and life sciences recruitment. This role requires a blend of technical understanding, excellent problem-solving skills, and a strong grasp of scientific principles relevant to the pharmaceutical industry.

Key Responsibilities:
- Provide technical support and troubleshooting for engineering-related issues within the recruitment platform, focusing on modules relevant to pharmaceutical and life sciences clients.
- Collaborate with engineering teams to identify, diagnose, and resolve software defects and system performance issues.
- Develop and maintain documentation for technical processes, troubleshooting guides, and user manuals.
- Assist in the testing and deployment of new features and updates, ensuring they meet quality standards and regulatory compliance where applicable.
- Liaise between technical teams and non-technical stakeholders, translating complex technical information into clear, understandable terms.
- Analyze user feedback and system performance data to identify areas for improvement and recommend solutions.
- Ensure efficient data management and integrity for client and candidate information, particularly for roles requiring specific scientific or pharmaceutical expertise.
- Stay updated with industry trends and best practices in engineering support and pharmaceutical recruitment.