Opening for Service Manager | Corporate | 3-5 Yrs

Role Summary:
We are seeking an experienced and customer-focused Service Manager to join our corporate team in Vadodara. The ideal candidate will have 3-5 years of experience and a BCA degree, with a proven track record in managing customer service operations within the NBFC sector. You will be responsible for overseeing service delivery, ensuring customer satisfaction, and leading a team to achieve service excellence.

Key Responsibilities:
- Manage and supervise the day-to-day operations of the customer service department, ensuring efficient and effective service delivery.
- Develop and implement service strategies to enhance customer satisfaction and loyalty.
- Train, mentor, and motivate the service team to achieve performance goals and uphold company standards.
- Handle escalated customer complaints and issues, providing timely and satisfactory resolutions.
- Monitor service performance metrics and identify areas for improvement.
- Collaborate with other departments to streamline processes and improve the overall customer experience.
- Ensure compliance with all regulatory requirements and company policies.
- Maintain a deep understanding of our financial products and services to effectively guide customers and the team.